After-hours care offers medical assistance outside regular clinic hours, typically during evenings, weekends, or holidays, for non-emergency needs that can't wait until the next day. This service addresses issues like minor injuries, illnesses, or prescription refills, helping patients avoid unnecessary emergency room visits. By providing timely care and referrals when needed, after-hours care ensures that patients can access medical support at convenient times, promoting continuity of care even beyond standard hours.

After-hours care is typically available to patients who are rostered and active at Malvern, with a valid Ontario health card. ​ A rostered patient is someone enrolled with a specific doctor or clinic for primary care, agreeing to receive most of their medical services there. This arrangement promotes continuity and helps clinics prioritize care for these patients.

For after-hours care, you may not always see your own doctor, as after-hours services are often provided by other doctors available at that time. However, your medical records will be available to ensure continuity of care. If it’s urgent, they will assist you as needed, and your regular doctor will follow up during office hours.

Avoiding walk-in clinics is often recommended because they may not provide continuity of care. At walk-in clinics, you may see a different doctor each time, which can lead to a lack of personalized care and incomplete knowledge of your medical history. For ongoing health concerns or regular check-ups, seeing your own rostered doctor ensures consistent and coordinated care, as they are familiar with your medical history and treatment plan. Additionally, your doctor can better track your health progress and provide more tailored advice and follow-ups.