Frequently Asked Questions
Need help with something? Here are our most frequently asked questions
Physician Assignment Policy – No In-Clinic Transfers
At Malvern Medical Centre, each patient is assigned a primary physician to ensure consistent, high-quality medical care.
We do not allow in-office transfers between doctors within our clinic. If you have concerns about your care, we strongly encourage you to discuss them directly with your assigned physician as the first step.
We understand that every patient’s situation is unique, but due to the size of our practice and the need for efficient clinic operations, we cannot accommodate individual transfer requests.
If you feel that a different provider would be a better fit for your needs, you are welcome to explore care at another facility.
Thank you for your cooperation and understanding.
Clinic Policy & General FAQ
Learn more about our clinic policies and find answers to common questions to help make your visit smooth and stress-free!
Frequently asked questions
Online Booking Portal
Learn more about how to use our online booking portal with answers to common questions and helpful tips!
Frequently asked questions
After Hours Care
Learn more about our after-hours care policies and get answers to your questions about accessing medical support outside regular clinic hours
Frequently asked questions
Follow-Up Appointment Messages
Learn more about how we communicate follow-up appointments, why they’re sent, what they include, and how to respond. It’s designed to keep you informed and support timely, continuous care.